I can't sign in, or my code doesn't arrive

Kickstand has no passwords. You sign in with a 6-digit code we email you, or with Google, Apple, Microsoft, or a passkey. Most trouble comes down to a code that didn’t arrive, a code that stopped working, or signing in with an address your chapter doesn’t have.

My code doesn’t arrive

Check these in order:

1. Read the address on the screen under “Enter the code we sent to”. A typo is the most common cause. If it’s wrong, tap Use a different email, retype it, and tap Email me a 6-digit code. Capital letters don’t matter.
2. Look in your spam or junk folder. The email comes from Kickstand at login@mail.getkickstand.app, and the subject starts with your code, like “123456 is your Kickstand login code”. Mark it as not spam so the next one lands in your inbox.
3. Ask for a fresh code. There’s no resend button, so tap Use a different email, then Email me a 6-digit code again. Only the newest code works.
4. Count your tries. You can ask for 3 codes an hour for one address. After that you see “We’ve sent 3 codes in the last hour. Check your inbox or try later.” Wait an hour, or use another way in (see below).
5. On a busy shared network, such as a rally, you may see “Too many requests. Try again in an hour.” That limit counts requests from the whole network. Try again later, or from a different connection.

My code doesn’t work

• A code is 6 digits and works for 10 minutes. “That code expired. Request a new one.” means time ran out, or you already used it.
• If you ask for a second code, the first one stops working. Use the newest email.
• “That code didn’t match. Check the latest email and try again.” means a digit is off. After 5 wrong tries you see “Too many tries. Request a new code.” Ask for a new one as in step 3 above.

I signed in, but my chapter isn’t there

Your chapter may have loaded you from its roster by email address. When you sign in with that same address, you land in that account with your details already filled in. If you signed in with a different address, you get a new, empty account instead. This happens when Google offers you a second email, or when Apple’s “Hide My Email” gives the app a different address.

1. Open your profile and read Signed in as at the bottom. Is that the address your chapter has? An officer can tell you what they have on file.
2. If it isn’t, tap Sign out. Sign in again with an email code sent to the address your chapter has.
3. Already using two accounts, and the chapter’s roster had your H.O.G. ID? Type that ID in the H.O.G. ID card of your profile and tap Save. When the app asks whether the other account is yours, tap Yes, it’s mine. See Where to find your H.O.G. ID.
4. Not in a chapter yet? See Joining your chapter.

If the chapter has your address wrong, an officer can fix it on your member page. See Manage a member. If the app says another account already uses that address, write to hello@getkickstand.app with both addresses.

Messages from Google, Apple, or Microsoft sign-in

• “You already have an account with that email. Sign in with your email code instead.” The address has an account, so use the email code. You’re in right away.
• “That account didn’t share an email address. Use another option.” Pick another button, or use the email code.
• “That sign-in option isn’t set up yet. Use your email instead.” Use the email code.
• Back at the sign-in screen with no message? Start again, or use the email code. You only see the buttons that are set up, so one or two may be missing.

A passkey can be your way in

If you’ve added a passkey, tap Sign in with a passkey and skip the email. You can only add one after you’ve signed in once. See A passkey won’t add, or I lost my phone.

Still stuck

Ask an officer to open your page on Members and send you the sign-in email. The button reads Email them a sign-in link, or Invite them to the app if you haven’t signed in yet. The link opens the sign-in screen with your address already filled in. For anything else about your account, write to hello@getkickstand.app. The basics are in Signing in without a password.