I don't see Chapter console or Review queue

Chapter console and Review queue only show for people who run the chapter or a challenge. If you expect to see one and don’t, work through the likely causes below.

Where to look

• The four main tabs are Home, My card, Rides, and Chapter. On a phone they sit at the bottom. On a tablet or computer they sit across the top. None of them is the console. The Chapter tab is the chapter dashboard and leaderboard.
• Chapter console is in the menu (three lines, top right). If you’re an officer of more than one chapter, each shows as “(chapter name) console”. You can also open it from Home, under You manage, with Chapter admin and challenge setup.
• Review queue is on Home, under You manage. It shows how many photos are waiting, or “All caught up”. In the console it sits under your open challenge’s name as Review queue (N waiting).

Chapter console is missing

Check these in order:

1. Do you hold a board position? Every board position makes someone a chapter admin, and admins get the console. Titles don’t change what you can do. Ask your director to look at Officers in the console. See Officers, positions and election changeovers.
2. Does your position start later? Positions run on dates. One that starts on a future day shows under Coming up and turns on that day. The app checks every 15 minutes, so give it a few minutes after the start day.
3. Are you signed in with the right email? Positions belong to one account. If you signed in with a different address, such as a second Google email, you’re in an account with no position. Open your profile and read Signed in as. Then sign in with the address your chapter used. For an officer invite, the invite page names the address it was sent to. See Invite a board member who isn’t on the app yet.
4. Are you approved yet? If you asked to join and see “Request sent”, your chapter doesn’t show until an officer approves you.
5. Are you a member, not an officer? If your chapter is on the Challenge plan, Chapter console in the menu opens an upgrade note and not the console. See The calendar or Photos sends me to an upgrade page. If it’s on the Chapter Platform plan, members don’t get the menu item at all.
6. Are you a challenge manager, not an officer? You don’t get the menu item. On Home, under You manage, tap Set up the challenges you manage. You see Challenges only, for the challenges you run.

Review queue is missing

1. Are you allowed to review this challenge? Under Chapter settings, Reviewing, Who approves photos decides it:
   • Any chapter officer: every chapter admin sees the queue.
   • Only the people assigned to each challenge: only the managers and reviewers named under Who runs it see it. Other officers see it only while nobody is assigned to that challenge.
2. Are you a reviewer or manager on the right challenge? Roles are set per challenge, so check the challenge you expect. Plain members never see the queue.
3. Is it a national challenge? National challenges have no queue. Riders log those stops themselves and they count right away.
4. Looking in the console? The console shortcut shows the open challenge only. Home lists every challenge you can review.

See Reviewing photos fast and A tour of the Chapter console and who can do what.

When to ask for help

Ask your chapter’s director to check your position and the Who approves photos setting. If they say it’s set up and you still don’t see it, write to hello@getkickstand.app with your chapter’s name and the email you sign in with.